State Farm® Insurance Agent Layla Sanders

"It's been a good relationship to be a part of a customer that makes it personal to serve others and I appreciate that feeling that as a customer it's personal thank you"

"If your looking for agency that is disrespectful, dishonest, and that lacks of communication. This will be your place. Horrible customer service, they never answer the phone when you call. I will definitely be changing agent ASAP."

"1/10 Do Not Recommend. Communication skills are lacking. Compassion for members of the military lacking. Takes no responsibility in ensuring that her clients understand what is being sold to them. If you’re even able to get in touch with the actual agent, vs running in circles with her daughter, you will finally see what she is about. Disrespect. Dishonesty. Miscommunication. Lack of compassion."

"I have been working with Michalah Sanders since I started with State Farm over a year ago and she is awesome!!! Michalah is knowledgeable, kind, friendly, and very helpful. She has been able to answer any question I ask and I would highly recommend her!!! She’s the best!!!!"

"Layla is amazing! So professional, and her team is the best."

"This agency is always professional and helpful! We’ve been customers for years!! I would highly recommend Layla Sanders and the team!"

"Courtney was extremely unprofessional, rude, and unwilling to help. Luckily, I was able to call customer service after she badmouthed the company and said they couldn’t help. She needs a come to Jesus moment. The only time they’re nice is when you’re setting up a policy. It’s what keeps their “lights on”. After wards, it’s free game of rudeness and lack of professionalism."

"I had been a State Farm client for some time & I was relocating from the state of GA. I called this office in hopes of obtaining a quote for the state of NC. I spoke to a young lady by the name of Michaela (unsure of the spelling of her name) and she told me she’d give me a call back. It’s been 2 days since our conversation and I’ve yet to receive that callback. I decided to move on from State Farm with another insurance company as my time is valuable and I choose for that time and my money to be appreciated. Take this as a lesson: do what you say you’ll do and start valuing your clients, the reason you’re in business in the first place!"

"WOW what a shocker.......Inability to answer a question regarding a policy; refusal to respond to a customer with a simple coverage policy question; extended time periods to respond with no status follow up for an immediate need; sending calls to voicemail all to mask the fact that you do not understand the product you sell; and to then respond to a customer via text after the customer's repeated calls regarding coverage is all simple incompetence. I had to leave the location where I was to drive to her office and attempt to get an answer; only to be met with "I dunno, it's in process.." What in the entire world. Awful customer service. Completely disrespectful. While I am highly irritated with the entire interaction, I am happy it occurred because I now see the incompetence and disrespect of this agency. Oh and the kicker she tells me "I have a very healthy book of business". Little girl, I'm sure you do, as do many many other agents. The question is HOW do you do business???? The current change in population is exposing your lack of service. Furthermore, what business owner makes that statement to a customer????? Interesting, or maybe more the arrogance of who you think you are. You have been maintained, justified and insulated by the institution of ignorance towards a specific segment of the population. Unfortunately, things are changing. This will not continue to work well for you. Nonetheless, I would never recommend nor continue paying you for existing or new business. There is no instance in which my simple inquiry regarding coverage should have ever been met with an attitude of you are bothering me or no let me quote Cortney "Didn't she tell you she would call you back once she got an answer" It was at that moment I said to my husband "we've got to get a new agent when we get back". Under NO circumstances will I do business with someone who does not value me. Service is everything. If you fail to serve, you plan to fail. You encountered the right one today."

"Great customer service! Highly recommend."

"Awesome person to work with."

"best company, best prices"

"Such a relief to have a location that listens and values costumer service! Nick was tremendously helpful and is a priceless asset to this location! I would recommend this location for a professional experience."

"great compamy"

"Great!"

"extremely professional staff, and probably one of the best state farms out there"

"Very good service! Nick helped me so much! Would recommend!"

"Really good prices"

"great service"

"Very amazing staff! Layla is amazing!! Very professional and straightforward to help you achieve ur goals"

"Great communication helped me with all my questions"

"Office is filled with Good Vibes"

"Love Layla Sanders!!"

"Courtney was extremely helpful with bundling our home and auto insurance. She was very knowledgeable, nice and professional."

"Never met Layla Sanders, dealing with Courtney the office manager has been extremely stressful. I've never had anyone talk to me as unprofessional as Courtney has in all my years of being a State Farm customer. 9-11-23 Update as of Friday, September 15, 2023, I received a call from Layla Sanders, my Locust State Farm Agent whom I had never spoke to nor met prior to 9-11-23. She left a message stating she had called regarding my complaint against her office. I returned the call in hopes that the situation could be rectified in some way. My daughter was in the room during the entire conversation. I told Layla Sanders what had transpired during my 1st attempt to get a quote on possibly getting my daughter's own auto insurance policy from Michela on 8-30-23, I found Michela to be a pleasant young girl but the call ended without a quote. I then proceeded (when I wasn't being talked over or being accused of talking over) to tell about my 2nd attempt to get a quote from Courtney on 9-11-23. I was told that none of that ever happened...many times, even after I said it sounds like you are calling me a liar....she insisted that what I had said never happened. Layla proceeded to make a point of and apparently felt the need to make it abundantly clear that her customers were listening to our conversation... as if that would humiliate me? She continued to call me M-i-s-s Glenda" as if she was sternly correcting someone in elder care, it was condescending, especially after essentially calling me a liar several times. She finally said something I totally agreed with, she proceeded to tell me that I could not do business with her office anymore, I told her that I had already switched offices the day of my unfortunate experience with Courtney, four days prior, Monday, September 11. She ended this smack down with a big ole loud hearty "God bless you M-i-s-s Glenda" which on good terms might have seemed somewhat sincere. My previous agent of many years... Joe Speight passed away July of 2021. He was a pleasant man and a very helpful Agent. I was transferred to Sander's office after Joe's death (2021) without any input on my part. Yet, after finding out about the changes I hoped to find the same good neighbor feeling that I experienced with Joe and his office staff. Not even close. According to some of the reviews it sounds like many people have been fortunate enough to receive acceptable service there, I'm happy for them as we all want good service, this review is for the unfortunate one's like myself who are left wondering how asking for a simple quote could possibly go so terribly wrong."